Privacy Policy

This Privacy Policy describes how Pequod's Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pequodspizzas.click (the "Website"), place an order with us, sign up for our newsletter, participate in promotions, or otherwise interact with our services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with all applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue your use of our Website and Services immediately.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.

1. Who We Are

Pequod's Pizza is a food service business operating in the United States. We operate the website located at pequodspizzas.click and provide food ordering, delivery, catering, and related services to our customers.

Contact Information:

For all privacy-related inquiries, data access requests, deletion requests, or complaints, please contact us at the email address above. We will respond to all legitimate requests within a reasonable timeframe, and in any case, within the deadlines prescribed by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our Website at pequodspizzas.click
• Customers who place orders for food online, by phone, or in person
• Individuals who create accounts or register on our Website
• Users who subscribe to our email newsletters, promotional communications, or loyalty programs
• Individuals who participate in surveys, contests, or promotional events we sponsor
• Anyone who contacts us for customer support or general inquiries

This Privacy Policy does not apply to information you provide to third-party websites, apps, or services that may be linked from our Website. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies independently before sharing any personal information.

3. Information We Collect

We collect several categories of information from and about you, depending on how you interact with our Website and Services. The categories below outline the types of personal information we may collect.

3.1 Information You Provide to Us Directly

When you use our Website or Services, you may voluntarily provide us with personal information, including but not limited to:

• Identity and Contact Information: Your full name, mailing address, billing address, delivery address, telephone number, and email address.
• Account Registration Information: Username, password, and other credentials you create when registering for an account on our Website.
• Order Information: Details about the food items you order, customization preferences, special dietary instructions, and order history.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other payment details. Please note that full payment card data is processed and stored by our third-party payment processors. We do not store complete card numbers on our servers.
• Communication Data: Messages, feedback, reviews, complaints, and any other information you submit through contact forms, email, live chat, or telephone communications with our team.
• Marketing Preferences: Your preferences for receiving promotional communications, newsletters, and special offers from us.
• Survey and Promotion Data: Information you provide when completing surveys, entering contests, or participating in promotional programs.

3.2 Information Collected Automatically

When you visit our Website, we and our technology partners automatically collect certain technical information about your device and your usage of the Website, including:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages you visit on our Website, time and date of your visit, time spent on each page, links you click, content you view, and the sequence of pages visited.
• Log Data: Internet Protocol (IP) address, Internet Service Provider (ISP), referring and exit URLs, and error logs generated by your browser or device when accessing our Website.
• Location Data: General geographic location information derived from your IP address (typically at the city or region level). If you enable location services on your device, we may collect more precise GPS-based location data for the purpose of determining delivery areas, estimated delivery times, and locating the nearest pickup location.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 9 of this Privacy Policy for detailed information about our use of cookies.

3.3 Information from Third Parties

We may also receive personal information about you from third-party sources, including:

• Third-Party Delivery Platforms: If you place an order through a third-party food delivery application or platform that partners with us, we may receive your name, contact details, delivery address, and order information from that platform.
• Payment Processors: We receive transaction confirmations and limited payment-related data from our payment processing partners to verify and fulfill your orders.
• Analytics Providers: We receive aggregated and anonymized data from analytics tools that help us understand website traffic, user behavior patterns, and service performance.
• Social Media Platforms: If you interact with us on social media or use social login features to access our Website, we may receive your public profile information and other data you have authorized the platform to share.
• Marketing Partners: We may receive leads, contact information, and marketing preference data from authorized marketing service providers who work with us on promotional campaigns.

4. How We Use Your Information

We use the personal information we collect for the following purposes, always ensuring that our use is lawful, fair, and transparent.

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparation, delivery, and pickup coordination
• To create, manage, and maintain your customer account
• To process payments and issue receipts or invoices
• To communicate with you about the status of your order, estimated delivery times, and any issues that arise
• To provide customer support and respond to your questions, complaints, and requests
• To manage loyalty programs, points, and rewards if applicable

4.2 Website Operation and Improvement

• To operate, maintain, and improve the functionality of our Website
• To diagnose technical problems, bugs, and errors affecting website performance
• To analyze how users interact with our Website so we can enhance the user experience
• To personalize your experience on our Website, such as displaying relevant menu items or remembering your preferences
• To test new features, interfaces, and improvements before making them available to all users

4.3 Marketing and Communications

• To send you promotional emails, special offers, seasonal deals, and newsletter communications, provided you have opted in or have an existing customer relationship with us
• To conduct surveys and collect feedback to improve our products and services
• To notify you about changes to our menu, services, policies, or terms
• To run remarketing and retargeting campaigns through digital advertising platforms, showing you relevant advertisements on other websites
• To conduct contests, giveaways, and promotional events

You may opt out of marketing communications at any time. See Section 10 for information about your rights and opt-out options.

4.4 Legal, Safety, and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal obligations
• To enforce our Terms of Service and other applicable agreements
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
• To protect the rights, property, and safety of Pequod's Pizza, our customers, employees, and the public
• To respond to lawful requests from government authorities, law enforcement agencies, and courts

4.5 Business Operations and Analytics

• To conduct internal research and analytics on customer purchasing patterns and preferences
• To evaluate the effectiveness of our marketing campaigns
• To prepare business reports, financial records, and performance metrics
• To support merger, acquisition, or business sale processes, where personal data may be transferred as part of a business asset

5. Legal Basis for Processing Your Information

As a business operating in the United States, we process your personal information based on the following grounds, consistent with applicable federal and state consumer protection laws, including the Federal Trade Commission Act (FTC Act), and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Performance of a Contract: Processing is necessary to fulfill your food orders, manage your account, and provide the Services you have requested from us.
• Legitimate Business Interests: We process certain data to operate our business effectively, prevent fraud, improve our Website and Services, and conduct marketing activities, provided such interests are not overridden by your privacy rights.
• Compliance with Legal Obligations: We process data as required by applicable federal and state law, including tax regulations, food safety regulations, and other regulatory requirements applicable to food service businesses in the United States.
• Your Consent: For certain activities, such as sending marketing emails or placing non-essential cookies on your device, we rely on your consent, which you may withdraw at any time.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. We may share your information with the following categories of recipients under the following circumstances:

6.1 Service Providers and Business Partners

We work with third-party service providers who assist us in operating our Website, processing payments, delivering orders, sending emails, analyzing data, and providing customer support. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually required to maintain appropriate security standards. Categories of service providers include:

• Payment processors (e.g., credit card processing companies)
• Food delivery and logistics partners
• Email marketing platforms and communication service providers
• Website hosting and cloud infrastructure providers
• Analytics and data intelligence platforms
• Customer relationship management (CRM) software providers
• Fraud detection and security service providers

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or other governmental or regulatory request
• Enforce our Terms of Service or other applicable agreements
• Investigate potential violations of our policies
• Protect the rights, property, or safety of Pequod's Pizza, our customers, employees, or others
• Prevent or address fraud, security incidents, or technical issues

6.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or substantially all of its assets, your personal information may be transferred to the acquiring entity or successor as part of that transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs, and we will explain your options with respect to your personal information at that time.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes. This sharing does not constitute a disclosure of personal information.

6.5 With Your Consent

We may share your personal information with other third parties with your explicit consent, which you may withdraw at any time.

7. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our Website. Sensitive data such as payment information is encrypted both in transit and at rest.
• Access Controls: We limit access to personal information to employees, contractors, and service providers who have a legitimate need to access it to perform their job functions. All authorized personnel are required to maintain confidentiality.
• Secure Payment Processing: We use PCI DSS-compliant payment processing systems. Full payment card numbers are not stored on our own servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to ensure ongoing security.
• Incident Response: We maintain procedures for detecting, reporting, and responding to data security incidents, including breaches of personal information.
• Physical Security: Our offices and data centers employ physical access controls to prevent unauthorized entry.

While we strive to protect your personal information using commercially reasonable measures, no security system is impenetrable, and no method of data transmission over the Internet is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your rights and freedoms, we will notify you and, where required, the applicable regulatory authorities in accordance with applicable law.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer required for the purposes for which it was collected and there is no legal basis for continued retention, we securely delete or anonymize it using industry-standard methods. Anonymized data may be retained indefinitely for research and analytics purposes.

9. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter certain information every time you visit. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (remaining on your device for a set period of time or until deleted).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our Website. Without these cookies, services such as the shopping cart, account login, and order processing cannot function properly.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, including which pages are visited most often and any error messages received. The information collected is aggregated and anonymous.
• Functionality Cookies: These cookies remember your choices and preferences (such as your preferred delivery address or menu customizations) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit how often you see an advertisement and to measure the effectiveness of advertising campaigns.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. You can typically configure your browser to refuse all cookies, alert you when cookies are being sent, or delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our Website and your ability to place orders or use certain features.

For more detailed information about the specific cookies we use, how long they remain on your device, and how you can opt out, please refer to our full Cookie Policy, which is available on our Website. You may also opt out of interest-based advertising through the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

10. Your Privacy Rights

Depending on where you reside in the United States, you may have certain rights with respect to your personal information. We respect and honor these rights as required by applicable law.

10.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories and specific pieces of personal information.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we ever engage in activities that constitute a "sale" or "sharing" under CCPA/CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you a different price, provide a different level of service, or suggest that you will receive a different quality of service because you exercised your rights.

10.2 General Rights Available to All Users

Regardless of your state of residence, we provide the following options to all of our users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs to retain certain data.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, updating your account preferences, or contacting us directly at [email protected].
• Right to Data Portability: Upon request, we will provide you with a structured, machine-readable copy of your personal data where technically feasible.

10.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pequodspizzas.click (use our contact form)

We may need to verify your identity before processing your request. Verification may involve asking you to provide information that matches the records we have on file for you. We will respond to all verified consumer requests within 45 days of receipt. If we require additional time, we will notify you of the extension and reason within the initial 45-day period. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may also authorize an agent to submit a privacy rights request on your behalf. Authorized agents must provide written permission signed by you, and we may still require you to verify your own identity directly with us.

11. Children's Privacy

Our Website and Services are intended for use by adults who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, and we do not knowingly allow children under 18 to create accounts or make purchases through our Website without parental or guardian consent.

Our practices comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 years of age without verifiable parental consent. If you are under 13 years of age, you are not permitted to use our Website or provide us with any personal information.

If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can address the matter promptly.

12. International Data Transfers

Pequod's Pizza is based in the United States, and the information we collect is governed by United States law. Our primary data storage and processing infrastructure is located within the United States. However, some of our third-party service providers may process or store data in other countries.

If you are accessing our Website from outside the United States, please be aware that your personal information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your home country. By using our Website and Services, you consent to this transfer.

When we transfer personal data internationally through third-party service providers, we take appropriate measures to ensure that your data receives an adequate level of protection, including requiring our service providers to comply with applicable data protection laws and to implement appropriate safeguards for the data they receive.

13. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms, delivery partner websites, payment processors, and other related services. These third-party websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of every website you visit before providing any personal information.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our Website does not currently alter its data collection and use practices in response to DNT signals. However, we continue to monitor developments in this area and will update our practices as necessary.

California residents: Please note that California's Shine the Light law (Civil Code Section 1798.83) allows California residents to request information about whether a business has disclosed personal information to any third parties for the third parties' direct marketing purposes. We do not disclose personal information to third parties for their own independent direct marketing purposes without your consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to customers with active accounts, where required by law
• Display a prominent notice on our Website homepage for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of our Services and may request deletion of your personal information as described in Section 10.

16. Applicable Law and Regulatory Compliance

This Privacy Policy is governed by and construed in accordance with the laws of the United States. Our data practices are designed to comply with all applicable federal and state privacy and consumer protection laws, including:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45: We follow FTC guidance on fair information practices, including transparency about data collection and use, maintaining reasonable security measures, and honoring commitments made in our privacy notices.
• The California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq., as amended by the California Privacy Rights Act (CPRA): To the extent applicable based on our business activities, we honor the rights of California residents as described in Section 10.1 of this Policy.
• The Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §§ 6501–6506: We do not knowingly collect personal information from children under 13 years of age.
• The CAN-SPAM Act, 15 U.S.C. § 7701 et seq.: Our commercial email communications comply with CAN-SPAM requirements, including clear identification of commercial messages and a working opt-out mechanism in every marketing email.
• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227: We obtain appropriate consent before sending promotional text messages and provide opt-out instructions in every such communication.
• Other applicable state consumer protection and data privacy laws as enacted and applicable to our business operations.

17. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy rights request or complaint, you have the right to lodge a complaint with the applicable regulatory authority.

17.1 Federal Complaints

You may file a complaint with the Federal Trade Commission (FTC), which is the primary federal consumer protection authority in the United States:

• Online: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

17.2 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA) regarding violations of the CCPA/CPRA:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

California residents may also contact the California Attorney General's Office regarding consumer privacy violations:

• Website: oag.ca.gov/privacy/ccpa

17.3 Other State Residents

Residents of other states with enacted consumer privacy laws may contact their respective state attorney general's office or designated state consumer protection authority to file privacy-related complaints. We encourage you to consult your state's official government website for the appropriate contact information.

We always encourage you to contact us directly first at [email protected], as we are committed to resolving any concerns in a timely, fair, and transparent manner.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team using the following details:

We are committed to working with you to resolve any privacy concerns you may have. We will acknowledge receipt of your inquiry promptly and provide a substantive response within the timeframes required by applicable law — and in no case later than 45 days for consumer rights requests.

Thank you for trusting Pequod's Pizza with your personal information. We take that trust seriously and are dedicated to protecting your privacy and providing you with a safe, enjoyable, and delicious experience every time you visit us.

This Privacy Policy was last updated on March 29, 2026. All prior versions of this Privacy Policy are superseded by this document.