Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pequod's Pizza ("Company," "we," "us," or "our"), governing your access to and use of the Website located at pequodspizzas.click and all content, services, features, and functionality offered through or in connection with the Website, including but not limited to online ordering, menu browsing, promotional activities, loyalty programs, and customer communications.

By accessing this Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our services in any manner, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), that you have the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal capacity to enter into binding contracts under the laws of the United States and the state in which you reside;
• All information you provide to us is accurate, current, and complete;
• Your use of this Website does not violate any applicable law, regulation, or third-party right.

These Terms apply to all visitors, registered users, and customers of the Website, regardless of whether you choose to create an account or interact with our services as a guest. Your continued use of the Website following any modification to these Terms shall constitute your acceptance of the revised Terms.

2. Description of Services

Pequod's Pizza operates as a food service business offering consumers the ability to browse our menu, place online orders for pickup or delivery, view nutritional and allergen information, participate in promotional offers, and interact with our customer service team through this Website. Our services include, but are not limited to:

2.1 Online Ordering

We offer an online ordering platform that allows you to select menu items, customize your order, specify pickup or delivery preferences, and complete payment transactions. Availability of delivery services may vary based on your location, time of day, order volume, and other operational factors. We reserve the right to limit, modify, or discontinue delivery service areas at any time without prior notice.

2.2 Menu and Product Information

We endeavor to provide accurate and up-to-date menu information, including descriptions, pricing, ingredients, and allergen data. However, we do not guarantee the completeness or accuracy of any such information at all times. Menu items, prices, and availability are subject to change without notice. Images displayed on the Website are for illustrative purposes only and may not exactly represent the final product as served.

2.3 Customer Accounts

You may register for a customer account on our Website to access features such as order history, saved preferences, and loyalty rewards. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account at [email protected].

2.4 Promotional Offers and Loyalty Programs

From time to time, we may offer promotions, discounts, coupons, or loyalty rewards. Such offers are subject to specific terms and conditions as stated at the time of the promotion and may be withdrawn or modified at our sole discretion. Promotional offers cannot be combined unless expressly stated otherwise.

2.5 Third-Party Delivery Platforms

Our products may also be made available through third-party food delivery platforms and services. Your use of such platforms is governed by the terms and conditions of those third-party providers, and we bear no responsibility for the practices, policies, or performance of those platforms.

3. User Obligations and Prohibited Activities

As a condition of your use of this Website and our services, you agree to comply with all applicable federal, state, and local laws and regulations. You further agree to use the Website only for lawful purposes and in a manner consistent with these Terms.

3.1 User Obligations

You agree to:

• Provide accurate, truthful, and complete information when creating an account or placing an order;
• Keep your account information current and updated;
• Use the Website and its services solely for personal, non-commercial purposes unless otherwise expressly authorized by us in writing;
• Comply with all applicable laws, regulations, and ordinances, including those relating to food safety, consumer protection, and electronic commerce;
• Respect the intellectual property rights of Pequod's Pizza and third parties;
• Cooperate with us in resolving any disputes, chargebacks, or issues related to your orders or account.

3.2 Prohibited Activities

You agree that you will NOT:

• Use the Website for any unlawful, fraudulent, misleading, or deceptive purpose;
• Impersonate any person or entity, or falsely claim an affiliation with any person or entity, including Pequod's Pizza;
• Engage in any activity that disrupts, damages, or interferes with the operation of the Website or its servers, networks, or systems;
• Attempt to gain unauthorized access to any portion of the Website, including any account, computer system, or network connected to the Website;
• Use any automated tool, bot, scraper, spider, or other data collection mechanism to access, copy, or aggregate content from the Website without our express written consent;
• Post, transmit, or otherwise distribute any content that is defamatory, obscene, offensive, harassing, threatening, or otherwise objectionable;
• Submit false, fraudulent, or duplicate orders;
• Abuse promotional offers, coupons, or loyalty programs, including but not limited to creating multiple accounts to exploit single-use promotions;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software underlying the Website;
• Use the Website in any manner that could impose an unreasonable or disproportionately large load on our infrastructure;
• Collect or harvest personal information of other users without their express consent;
• Violate any applicable law or regulation, including but not limited to the Federal Trade Commission Act ("FTC Act"), the Computer Fraud and Abuse Act, the CAN-SPAM Act, or any applicable state consumer protection statute.

We reserve the right to terminate or suspend your access to the Website and our services at any time, with or without notice, for any violation of these prohibited activities or for any other reason we deem appropriate in our sole discretion.

4. Intellectual Property Rights

All content available on or through this Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the overall design and look-and-feel of the Website (collectively, the "Content"), is the exclusive property of Pequod's Pizza or its licensors and is protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

4.1 Trademarks

The name "Pequod's Pizza," our logo, and all related trade names, trademarks, service marks, and trade dress are proprietary marks owned by or licensed to Pequod's Pizza. Nothing in these Terms shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo, or service mark displayed on the Website without our prior written permission.

4.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works from any Content;
• Use any data mining, robots, or similar data gathering or extraction methods;
• Download or copy any Content for the benefit of a competitor or for any commercial purpose not expressly permitted by us.

4.3 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or other content to us through the Website or any linked social media platform ("User Content"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media and for any purpose, including marketing and promotional materials. You represent and warrant that you own or have all necessary rights to grant this license and that your User Content does not infringe any third-party rights.

5. Payment Terms

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable sales tax as required by law. Prices are subject to change without notice.

5.1 Payment Methods

We accept payment via major credit and debit cards, and any other payment methods specified on the Website at the time of checkout. By submitting a payment, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.2 Order Confirmation

An order confirmation sent to your provided email address constitutes our acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, errors in pricing or product descriptions, suspected fraud, or failure to meet eligibility requirements. In the event of a cancellation following payment, we will issue a full refund using the original payment method.

5.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you experience an issue with your order — including missing items, incorrect items, or quality concerns — please contact us at [email protected] within a reasonable time of receiving your order, and we will work to resolve the issue in accordance with our refund policy. Refunds, if issued, will be processed within a reasonable period to the original payment method.

5.4 Pricing Errors

In the event a product is listed at an incorrect price due to a typographical error or system error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or payment processed. If payment has been collected and the order is subsequently cancelled for this reason, a full refund will be issued.

6. Disclaimers

YOUR USE OF THE WEBSITE AND OUR SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND INFORMATION AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEQUOD'S PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

6.1 Allergen and Nutritional Information Disclaimer

We make reasonable efforts to provide accurate allergen and nutritional information for our menu items. However, due to the nature of food preparation, cross-contamination may occur in our kitchens. We cannot guarantee that our products are completely free of any specific allergen. Customers with severe food allergies or dietary restrictions are strongly advised to contact us directly before placing an order. Pequod's Pizza shall not be liable for any allergic reactions or health consequences arising from the consumption of our products.

6.2 Third-Party Links

Our Website may contain links to third-party websites or services. These links are provided for your convenience only. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, IN NO EVENT SHALL PEQUOD'S PIZZA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT ON THE WEBSITE;

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF PEQUOD'S PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN JURISDICTIONS THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US FOR SERVICES OR PRODUCTS IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

8. Indemnification

You agree to defend, indemnify, and hold harmless Pequod's Pizza and its owners, officers, directors, employees, agents, contractors, affiliates, licensors, successors, and assigns (collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or ordinance;
• Your violation of any third-party right, including but not limited to intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or transmit through the Website;
• Any fraudulent or unauthorized transaction conducted through your account;
• Any negligent or wrongful act or omission by you in connection with your use of the Website.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense of such claim. You shall not settle any claim without our prior written consent.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the state laws applicable to Pequod's Pizza's principal place of business, without regard to conflict of law principles. To the extent that any claim is not subject to arbitration as set forth herein, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the jurisdiction of our principal business operations and waive any objection to the laying of venue of any such proceedings in such courts.

These Terms are also subject to applicable federal laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) regarding unfair or deceptive acts or practices, and any other applicable federal consumer protection statutes. If you are a consumer located in the State of California, you may also have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which are addressed more fully in our Privacy Policy.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and provide a written description of the dispute, your name, contact information, and any supporting documentation. We will use good-faith efforts to resolve the dispute informally within thirty (30) calendar days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to binding arbitration as described below.

10.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR OUR SERVICES (COLLECTIVELY, "DISPUTES") SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, AS MODIFIED BY THESE TERMS. THE ARBITRATION SHALL BE CONDUCTED IN THE ENGLISH LANGUAGE.

The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, except that the arbitrator shall not have authority to award punitive damages unless otherwise permitted by applicable law. The arbitrator's decision shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND PEQUOD'S PIZZA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST PEQUOD'S PIZZA. IF FOR ANY REASON A DISPUTE PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL.

10.4 Time Limitation on Claims

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. CLAIMS NOT BROUGHT WITHIN THIS PERIOD SHALL BE PERMANENTLY BARRED.

11. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use the Website or our services. We reserve the right, in our sole discretion, to suspend or terminate your access to the Website and any associated accounts at any time, for any reason or no reason, with or without notice, including but not limited to:

• Violation of any provision of these Terms;
• Conduct that we believe is harmful to other users, us, or third parties;
• Suspected fraudulent, abusive, or unlawful activity;
• Failure to pay any amounts due to us;
• Any other reason we deem appropriate in our sole discretion.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, indemnification, limitation of liability, dispute resolution, and governing law — shall survive any termination or expiration of these Terms.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations accrued prior to termination.

12. Changes to These Terms

We reserve the right, at our sole discretion, to modify, update, amend, or replace these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on the Website. It is your responsibility to review these Terms periodically for any changes.

Your continued access to or use of the Website following the posting of revised Terms constitutes your acceptance of and agreement to those changes. If you do not agree to the modified Terms, you must immediately discontinue your use of the Website and notify us of your decision to terminate your account.

Material changes to these Terms — such as changes affecting your rights regarding arbitration or class action waivers — will be communicated with at least thirty (30) days advance notice where required by applicable law.

13. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.

In the event that the class action waiver set forth in Section 10.3 is found to be unenforceable with respect to a particular claim or dispute, then the parties agree that such claim shall be severed from arbitration and may proceed in a court of competent jurisdiction, while all other claims subject to arbitration shall remain in arbitration.

14. Additional Legal Provisions

14.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Pequod's Pizza with respect to your use of the Website and our services, and supersede all prior and contemporaneous agreements, representations, and understandings between the parties, whether oral or written.

14.2 No Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any provision of these Terms shall only be effective if made in writing and signed by an authorized representative of Pequod's Pizza. No waiver of any term shall be construed as a continuing waiver or a waiver of any other term.

14.3 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign or transfer these Terms without restriction, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Any attempted assignment in violation of this section shall be null and void.

14.4 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, pandemic, epidemic, natural disaster, governmental action, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other cause beyond our reasonable control. In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we will make commercially reasonable efforts to resume normal operations as soon as practicable.

14.5 Electronic Communications

By using this Website or communicating with us electronically, you consent to receive communications from us in electronic form, including by email and through notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

14.6 Accessibility

We are committed to making our Website accessible to all users, including those with disabilities. If you experience any accessibility barriers on our Website, please contact us at [email protected] and we will make reasonable efforts to address your concerns.

14.7 Children's Privacy

This Website is not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under thirteen (13) years of age. If we become aware that we have inadvertently received personal information from a child under thirteen, we will delete such information from our records in accordance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at [email protected].

15. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any other reason related to your use of the Website or our services, please reach out to us using the following contact information:

We will make commercially reasonable efforts to respond to all inquiries within a reasonable timeframe. For urgent matters related to food safety or allergic reactions, please contact your local emergency services or health authority immediately in addition to contacting us.

Terms of Service — Pequod's Pizza — pequodspizzas.click — Effective March 29, 2026